At Jol Chhabi, we aim to deliver your favourite clothing items quickly, safely, and efficiently. This Shipping & Delivery Policy outlines how we process, ship, and deliver orders placed on jolchhabi.com.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- In case of delays due to high order volume, stock issues, or unforeseen circumstances, customers will be notified via email or SMS.
2. Shipping Methods & Timelines
We partner with trusted courier services to ensure timely delivery across India.
Estimated Delivery Time:
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 5–7 business days
- Remote or Rural Areas: 7–10 business days
Please note: Delivery timelines may vary based on courier service, weather conditions, strikes, or unexpected delays.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete the order.
- Orders above a certain value may be eligible for free shipping (if applicable).
- COD (Cash on Delivery) orders may include an additional handling fee.
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email/SMS.
- You can track your shipment through the courier partner’s tracking page.
- If you do not receive tracking details within 48 hours of dispatch, contact us at ” jolchhabisarees@gmail.com “.
5. Address Accuracy
Customers are responsible for providing accurate shipping details.
- Incorrect address, unreachable contact number, or recipient unavailability may result in delivery failure.
- In such cases, re-delivery charges may apply.
6. Delivery Attempts
- Our courier partners will make multiple attempts to deliver your order.
- If the order is not accepted or delivery fails due to customer reasons, the package may be returned to us.
- Re-shipping charges may apply for second delivery attempts.
7. Damaged or Tampered Deliveries
If you receive a package that appears damaged or tampered with:
- Do not accept the delivery.
- Inform us immediately at “jolchhabisarees@gmail.com”.
- We will coordinate with the courier partner and arrange a replacement if applicable.
8. International Shipping
Currently, Jol Chhabi ships within India only.
International shipping options may be introduced in the future.
9. Contact Us
For any questions regarding shipping or delivery, please reach out to:
Email: jolchhabisarees@gmail.com
Phone: +91 7980746100
Address: Deepraj Apartment,8 Sarat Ghosh Garden Road ,Flat no 303 ,
Dhakuria, Kolkata 700031